In case of any discrepancy we have the right cancel any of the orders. A few reasons for cancellation from our end usually include limitation of the product in the inventory, error in pricing, error in product information etc. We also have the right to check out for extra information of the customer for the purpose of accepting orders in a few cases. We make sure to notify you if in case your order is cancelled partially or completely or if in case any extra data is required for the purpose of accepting your order.
Once you place the order, it can be cancelled from your end before the product is dispatched. On receiving the cancellation request for ready for shipping product, we make sure to refund the amount through the same mode of payment within 10 working days. In case of cancellation pre-dispatch cancellation fees of 2% will be levied and balance 98% will be refunded back to the account. Gold coin order cancellation is not allowed under any circumstance.
We don’t accept cancellation for Smart Buy (make to order) or customised jewellery products. In case customer wants the money back or wants to exchange it with other product(s), making charges and stone charges of the ordered product will be deducted from the payment and balance will be refunded back to customer account within 10 working days or will be adjusted against the exchanged product(s).
If in case the amount is deducted from customers account and the transaction has failed, the same will be refunded back to your account within 72 hours.